Rockcastle Regional Receives the 2020 Women’s Choice Award® as one of America’s Best Hospitals for Outpatient Experience
Award recognizes safe surgery practices and lower rates for complications and infections, among other measures
Rockcastle Regional Hospital and Respiratory Care Center has been named one of America’s Best Hospitals for Outpatient Experience by the Women’s Choice Award for the second year in a row.
Hospitals aiming to provide the most appropriate and value-based care along with advances in technology, such as minimally invasive techniques, have shifted many patient cases to outpatient settings. As a result, hospitals have made significant strides in providing increased customer service to improve the outpatient experience.
“Earning this recognition is a reflection of the commitment our physicians and employees have to excellent patient care,” said Stephen A. Estes, Rockcastle Regional president and CEO. “Women are the CEOs of healthcare for their families as they are most often the ones making these important decisions. Our dedication to patient safety, quality care, and healthy outcomes is evident in that women continue to choose us as the healthcare provider for their family.”
With women making over 80 percent of family healthcare decisions and considering their demanding lifestyle with over 70 percent of moms employed, the Women’s Choice Award helps women make those decisions by identifying the hospitals that provide the best outpatient experience.
The methodology used to select Rockcastle Regional as one of America’s Best Hospitals for Outpatient Experience is exclusive in that it evaluates patient satisfaction measures with a hospital visit based on the criteria in the Outpatient and Ambulatory Surgery Survey (OAS-CAHPS). The evaluation process is the only national list that focuses on the opinion of females. It is the only award recognizing excellence in outpatient satisfaction based on robust criteria that considers the patient experience and clinical excellence.
To receive the award, hospitals must first be accredited by the Joint Commission (JC), The Healthcare Facilities Outpatient Program (HFAP), or Det Norske Veritas Healthcare (DNV). Accredited facilities are continuously improving the safety and quality of patient care and this certification signifies the facility’s commitment in meeting regulations and best practices for the medical industry.
The categories in the OAS-CAHPS survey are assigned weights based on the feedback received from the Women’s Choice Award Survey. Only hospitals that achieve rankings higher or equal to the national average in communication and care by hospital staff, pre and post-surgical coordination, facility ratings, and patients’ recommendation are eligible for the outpatient experience award.