Rockcastle Regional Receives the 2023 Women’s Choice Award for Outpatient Experience for the Fifth Year
Rockcastle Regional has been named one of America’s Best Hospitals for Outpatient Experience by the Women’s Choice Award for the fifth year. The hospital is one of only 282 award recipients in the nation to be named to this list.
Hospitals aiming to provide the most appropriate and value-based care, along with advances in technology, such as minimally invasive techniques, have shifted many patient cases to outpatient settings. As a result, high-performing hospitals like Rockcastle Regional, have made it a focus to provide increased patient-centered customer service to improve the outpatient experience.
With women making over 80 percent of family healthcare decisions, and considering their demanding lifestyle with over 70 percent of moms employed, the Women’s Choice Award helps women make those decisions by identifying the hospitals that provide the best outpatient experience.
“We are exceptionally proud to be recognized year-after-year for our commitment to our patients and their families,” said Stephen A. Estes, Rockcastle Regional president and CEO. “By providing the highest level of care in the outpatient setting, we offer a more convenient, less stressful, and more affordable option for our patients.”
The methodology used to select Rockcastle Regional as one of the Best Hospitals for Outpatient Experience is exclusive in that it evaluates patient satisfaction measures with a hospital visit based on the criteria in the Outpatient and Ambulatory Surgery Survey (OAS-CAHPS). The evaluation process is the only national list that focuses on the opinion of females. It is the only award recognizing excellence in outpatient satisfaction based on robust criteria that considers the patient experience and clinical excellence.
To receive the award, hospitals must first be accredited by the Joint Commission (JC), The Healthcare Facilities Outpatient Program (HFAP) or Det Norske Veritas Healthcare (DNV). Accredited facilities are continuously improving the safety and quality of patient care and this certification signifies the facility’s commitment in meeting regulations and best practices for the medical industry.
The categories in the OAS-CAHPS survey are assigned weights based on the feedback received from the Women’s Choice Award Survey. Only hospitals that achieve rankings higher or equal to the national average in communication and care by hospital staff, pre- and post-surgical coordination, facility ratings, and patients’ recommendation are eligible for the outpatient experience award.
To learn more about the Best Hospitals for Outpatient Services by the Women’s Choice Award, please visit www.womenschoiceaward.com/best-outpatient-experience.